Contact
Australian orders are currently slightly delayed. Your tracking link is in your dispatch email and updates as your parcel moves. If it has been longer than that, email us and we will chase it for you.
Before you write
Most questions, answered here.
If yours isn't below, the form is right there and we will get back to you.
Where is my order?
Your tracking link is in your dispatch email, sent the moment your parcel leaves us. Australian orders typically take 8 to 13 business days. If it has been longer than that, email us with your order number and we will chase it up for you.
My tracking hasn't updated in days.
That is normal on international shipping, and it worries people more than it should. Parcels often go quiet between the departure scan and arriving in Australia, sometimes for several days at a time. It is still moving. If there has been no movement at all for more than a week, get in touch and we will look into it.
I can't get my mask to turn on.
Check it is fully charged first, and that the controller is properly connected. If it still will not light up at all, that is a faulty unit rather than anything you have done. Email us and we will send a replacement free of charge, and you will not need to send the faulty one back.
How long until I see a difference?
The research runs over four to twelve weeks, and most people notice somewhere around week five. Ten minutes a night on clean skin, most evenings, and apply your serums afterwards. It is not an overnight thing, and we would rather tell you that than let you expect otherwise.